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Slow Computer Cleanup
Speed up your PC or laptop and get it feeling usable again.
Remote IT Support
Based in Elyria, Ohio
Fast, Friendly Tech Help.
No BS, Just Solutions.
22+ years of hands-on experience fixing computers, networks, and tech problems. I help people get back up and running quickly, without the corporate runaround.
- Remote Support
- Quick Turnaround
- Affordable Pricing
Services
Here’s How I Can Help
From annoying slow computers to tricky network issues, I’ve got you covered.
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Virus & Malware Removal
Remove infections, clean up damage, and help keep your data safe.
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Wi-Fi & Network Troubleshooting
Remote diagnosis and troubleshooting for Wi-Fi, routers, and connectivity issues. In-home work is not part of standard online bookings.
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Email & Account Support
Help with logins, password resets, syncing, and account recovery steps.
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General Tech Support
If your tech is fighting you, I can likely diagnose and fix the issue.
Pricing
Simple, Honest Pricing
Pay for the time you need. No surprises.
Quick Fix
$50
Small issues, quick questions, and simple fixes.
Book Quick FixStandard Support
$80
Most common tech issues. Fast, focused help to get you back up and running.
Book Standard SupportDeep Fix
$120
Up to 2 hours. Ideal for complex issues or fixing multiple problems in one session.
Book Deep FixOngoing/Business Support
Custom pricing
For repeat clients, ongoing support, or small business systems that need reliable help.
Ask About SupportNo contracts. No commitments. Stop anytime.
How It Works
Book, Pay, Fix.
Simple, straightforward support without the usual hassle.
1
Book
Choose the support option that fits your problem and pick a time that works for you.
2
Pay
Pay securely online through Stripe and receive confirmation right away.
3
Fix
I’ll contact you via Zoom, phone, or text and work through the issue with you remotely.
No accounts. No complicated setup. Just straightforward help when you need it.
FAQ
Common Questions
Do you come to my home or business?
Standard support sessions are remote and handled online using Zoom, phone, or secure screen sharing. I’m based in Elyria, Ohio, but on-site work is not part of normal bookings. If something truly requires in-person help, contact me first to discuss options.
How does remote support work?
After booking, I’ll connect with you using Zoom or another method and guide you step-by-step. If needed, I can securely view or control your screen with your permission.
Do you need access to my computer?
For most issues, yes. I’ll guide you through a simple and secure way to share access during the session. You stay in control the entire time.
Is this secure?
Yes. Remote sessions are only started with your permission and can be ended at any time. I only access what’s needed to fix the issue.
Do I need to install anything?
In some cases, yes—but only a small, temporary tool used during the session. I’ll walk you through it step by step.
Can you help right away?
The fastest way to get help is to book a time. If something urgent comes up, you can also text me and I’ll let you know what’s possible.
What if you can’t fix it?
Not every issue has a quick fix, but I’ll always be upfront about what’s possible and what your options are.
About Me
Local. Experienced. Here to Help.
I’m Charles, a tech professional with over 22 years of experience in IT support, networking, systems, and hands-on troubleshooting. I built this to offer real help, fair pricing, and straightforward service.
No call center. No script reading. No bouncing you between departments. Just someone who knows tech and wants to fix the problem.
22+
Years Experience
1-on-1
Direct Support
Local
Elyria, Ohio
Ready to Get Started?
Let’s get your tech problems solved quickly and affordably.