Terms of Service

The basic terms that apply when you request or receive remote or local IT support services.

Last Updated: April 2026

Services

Services may include remote support, troubleshooting, consulting, and related technical assistance for home users and select small business clients.

Services are provided on a best-effort basis. Specific outcomes cannot be guaranteed.

Client Responsibilities

You are responsible for maintaining backups of important data before service is provided, providing accurate information about the issue, and ensuring you have authority to request support for the device or system involved.

You are responsible for ensuring you have appropriate access to your device, system, or account before requesting support.

Remote Support & Risk

Remote support may involve changes to system settings, software, or configurations. While reasonable care is taken, there is always some risk, including service interruptions or data loss. By requesting support, you acknowledge and accept these risks.

No Guarantee

While reasonable efforts will be made to resolve issues, not all problems can be fixed, and no guarantee of a specific result is provided.

Payments

Payments are processed through Stripe. Payment is required at the time of booking unless otherwise agreed in advance.

Limitation of Liability

To the maximum extent permitted by law, liability is limited to the amount paid for the specific service giving rise to a claim.

I am not liable for indirect, incidental, or consequential damages, including data loss.

Right to Refuse Service

I reserve the right to refuse or discontinue service for unsafe, unlawful, abusive, or inappropriate requests.

Changes

These terms may be updated from time to time. Continued use of services constitutes acceptance of any revised terms.